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读者服务常用敬语50句(中英文对照)

                               

一、 接待reception

1 早上好!/下午好!/晚上好!Good morning! /Good afternoon!/ Good evening

2 您好(欢迎光临)Welcome/Welcome to our librar

3 需要我帮忙吗?What can I do for you? Can  I  help you?

4 请坐。Sit down, please.
5
请喝杯水/茶。Would you wke to have a cup of  tea/a glass of water.
6 请这边走。After me, please/Follow me, please/ This way, please.

7 请您填写这份表格。Please fill out this form.

8 请保持安静!Please help us to keep this place quiet! Please keep your voice down!

9. 我能看一下您的借书证/证件吗? Show your library card/ID, Please. May I see your library card/identification card?
10. 请将您的包存在…Would you please leave your bag in the…
11. 您想借阅,请到办证处先办个证。I am sorry. In order to borrow books, you need to apply for a library card first .

12. 您可以先浏览一下我馆的服务介绍。Please take/have a look at the introduction to our library service.

二、 服务中in service

1.让我试一试。Let me have a try.

2.还需要我做什么,请告诉我。If there's anything else I can do for you, please let me know.

3.我很高兴能帮助您。I'd be happy to help you.

4.(恐怕做这件事太麻烦您了。I'm afraid it is a bother for you to do this.  一点儿也不麻烦,我很愿意做这件事。 It isn't any bother. I am glad to do it

5 请稍等。Wait a minute Just a moment.
6
(我能)没问题/对不起…No problem/I'm so sorry that…

7 对不起,我馆没有这本书。我能向您推荐另一本书吗,或试一试馆际互借。I'm sorry  we don't have this book in our collection. But could I recommend another book for you, or can we borrow one for you through ILL?.

8 请重复一遍。I beg your pardon/Pardon me?

9 我将尽力为您服务。I will try my best to help you.

10 这是免费/收费服务。This service is free/is a fee-based service. There is no charge for this service/There is a charge for this service.
11
.卫生间/咨询台在那边。The Wash room/reference desk/is over there.
12
这是您所需要的。This is what you need.
13
我们的服务时间是周一到周六早8点到晚6点。Our service hours are from 8 am to 6 pm from Monday to Saturday.
14
对这一本书,您最好先查一下目录。Would you please search the OPAC first For this book.

15 对这个问题,您可以向参考馆员咨询。Would you please consult the reference librarian over there For this question.

16 对不起,这本书被借走了,您想预约吗? I am sorry, this book has been lent out, Would you want to reserve it?
17
您想续借吗?Do you want to renew this book?
18
对不起,您借的书已超期,不能续借/预约。I am sorry, the book you borrowed is overdue, You can not renew/reserve it.
19
对不起,您借的书有损坏,要按章赔偿。I am sorry, the book you borrowed has been damaged. According to our regulations, you have to pay for the repair cost.
20
请给我您的电子邮件地址/电话,我会尽快通知您。Would you please leave your e-mail address and phone number? I'll let you know as soon as possible.
21
您还需要其他帮助吗?Could/Do you need any other assistance?
22
如果您在联机目录中查找的话,您会很容易地找到您要的资料。You can find what you need easily if you search in the OPAC.

23 对不起,本室书刊不外借,但您可以复印。The books and journals are not allowed to be taken out of this room, but you can photocopy part of it.24阅览室在层。The reading room for… is on

the…floor.

25 您可以在Elsevier/ASTP/Uncover/PQDDB找到您感兴趣的文章。Perhaps you could find the full-text of those papers that you are interested in from Elsevier/ASTP/ Uncover/PQDDB.
26
为什么不试试数据库?Why not try the database…?
27
我们提供多种服务,您选择哪一种?We have many kinds of services available, Which one do you prefer?
28
系统可能有点问题,请稍等。Perhaps there is some trouble in the computer system, please wait a moment.

三、 道别farewell

1. 再见 See you next time/Good bye/ see you again/ Bye-bye/Bye.
2. 非常高兴能给您帮助。It's my pleasure to help you.
3. 您有什么建议?/谢谢您的建议。May I have your comments or suggestions?/Thank you for your

comments/suggestions.

4. 我会向有关部门反映您的建议。I will report your suggestions to my supervisor.

5. 我们会努力提高服务质量。We will do our best to improve our services.

6. 我们会向专家咨询,并尽快答复您。We will consult experts and reply to you as soon as we can.

7. 谢谢。Thank you. 不谢/不客气/没关系 You are welcome/Never mind/Don't mention it/That's all right/My pleasure.
 8. 欢迎利用其他服务。Welcome to use our other services.
 9. 谢谢您的到来。Thank you for your visit/coming.
 10. 希望您能常来我们馆。We hope you can visit our library frequently whenever you can.

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